May 14, 2025  
2022-23 Undergraduate Bulletin 
    
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RSTO 4107 - Managing the Guest Experience in Hospitality

Credit(s): 1

Understanding customer relationships within the hospitality industries. Concepts include guest services, building guest loyalty, proper service methods and service quality.
Concurrently: Take concurrently with RSTO 4104. Co-requisite Course(s): RSTO 4207


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