May 02, 2026  
2020-21 Undergraduate Bulletin 
    
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RSTO 4107 - Managing the Guest Experience in Hospitality

Credit(s): 1

Understanding customer relationships within the hospitality industries. Concepts include guest services, building guest loyalty, proper service methods and service quality.
Concurrently: Take concurrently with RSTO 4104 . Co-requisite(s): Must take with RSTO 4207 .


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